Refund and Return Policy
At Heroxide.com, we want you to be fully satisfied with your purchase. If you’re not happy with your order, please review our Refund and Return Policy below.
1. Returns
- You may return unworn, unwashed, and unused items within [2] days from the date of delivery.Return will be processed within 2 days
- Items must be in their original condition, including tags and packaging.
- Please note that certain items, such as intimate wear, underwear, or sale items, may not be eligible for returns due to hygiene or other restrictions.
2. How to Return
To initiate a return, please contact our customer service team at [heroxide.official@gmail.com] with your order number and the reason for the return. You will be provided with instructions on how to return your product.
3. Refunds
- Once your return is received and inspected, we will notify you about the status of your refund.
- If approved, the refund will be processed and credited to the original payment method within 2 -3 bussiness days.
- Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
4. Exchanges
We currently do not offer exchanges. If you’d like a different size or style, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and your order number. We will provide you with a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If the issue persists, please contact us at [heroxide.official@gmail.com].
Shipping Policy
At Heroxide.com, we strive to process and ship your orders as quickly as possible. Please review our shipping policies for more details.
1. Shipping Rates and Delivery Times
- Domestic Shipping: Shipping fees are calculated at checkout based on your order size, weight, and delivery location.
- International Shipping: We offer international shipping to select countries. International shipping rates will be calculated at checkout.
- Delivery Time: Orders are delivered within [2] business days. Delivery times vary based on your location:
- Domestic orders typically take [2]–[4] business days.
- International orders may take [5]–[7] weeks depending on your location and customs procedures.
2. Order Processing
- Orders are processed during business hours, Monday to Friday, excluding holidays.
- You will receive an email confirmation with tracking information once your order has been shipped.
3. Shipping Delays
- While we strive to ship all orders on time, occasional delays may occur due to factors beyond our control, including weather, customs, or courier issues.
- We are not responsible for delays caused by the shipping carrier.
4. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email, which you can use to track your order on the respective courier’s website.
5. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or missing packages due to incorrect or incomplete shipping addresses. If you notice an error in your shipping information, please contact us immediately at [heroxide.official@gmail.com].
6. Lost or Stolen Packages
If your package is lost or stolen during transit, please contact the carrier directly to file a claim. We are not liable for lost or stolen packages, but we will assist you in resolving the issue with the carrier.
7. Shipping Restrictions
Due to legal or shipping restrictions, certain products may not be available for shipping to specific locations.